Effective Date: [30/04/2025]
At Armony BD, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return policy below to understand how returns and refunds work.
1. Return Eligibility
You may return most new, unopened, and unused items within 7–14 days of delivery for a full or partial refund. To be eligible for a return:
- The item must be in its original packaging
- It must be unused and undamaged
- You must provide proof of purchase (receipt or order confirmation)
Due to hygiene and safety concerns, personal care products, nursing items, baby food, and opened skincare products are non-returnable.
2. How to Start a Return
To initiate a return, please contact our customer support team at:
📧 support@armonybd.com
Include the following:
- Order number
- Item(s) you want to return
- Reason for the return
- Clear photos if the item was damaged or defective
Our team will respond within 1–2 business days with further instructions.
3. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery. We will offer a free replacement or full refund, depending on the situation.
4. Refunds
Once we receive and inspect your returned item, we will process your refund. Refunds are issued to the original payment method within 5–10 business days after approval. Shipping fees (if any) are non-refundable unless the return is due to our error.
5. Exchanges
If you need a different size, variant, or product, we recommend initiating a return and placing a new order for faster service. Exchanges are processed only after we receive the original item in good condition.
6. Return Shipping
Return shipping costs are the responsibility of the customer unless the item was defective, damaged, or sent in error. We recommend using a trackable shipping service to ensure safe return delivery.
7. Non-Returnable Items
For safety and hygiene reasons, the following cannot be returned:
- Opened baby skincare or grooming products
- Breast pumps, nursing pads, or personal hygiene items
- Perishable goods (e.g., baby food)
- Gift cards and promotional items
8. Contact Us
Still have questions? We’re here to help!
📧 support@armonybd.com
📍 #House 93/3, Naliashur, Hemayetpur, Savar, Dhaka, BD – 1340
📞 +88 01747 811 911