Welcome to the Armony BD, FAQ page! Here you’ll find answers to the most common questions about our products, orders, shipping, returns, and more. If you still need help, feel free to contact us anytime at support@armonybd.com.
🛍️ Orders & Payments
Q: How do I place an order?
A: Simply browse our website, add your desired products to the cart, and follow the checkout process. You’ll receive a confirmation email once your order is placed.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, Mobile Banking, and other secure payment gateways as displayed during checkout.
Q: Can I modify or cancel my order after placing it?
A: Please contact us within 2 hours of placing the order. If your order hasn’t been shipped, we’ll try our best to modify or cancel it.
đźšš Shipping & Delivery
Q: How long does shipping take?
A: Orders are usually processed within 1–2 business days. Delivery typically takes 3–7 business days depending on your location.
Q: Do you offer international shipping?
A: Currently, we only ship within Bangladesh. International shipping may be available in the future.
Q: How can I track my order?
A: Once your order ships, we’ll send you a tracking number via email. You can use it to monitor your shipment status.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns of unused, unopened products within 7–14 days of delivery. For full details, visit our [Return Policy] page.
Q: How do I initiate a return?
A: Contact our support team at support@armonybd.com with your order number, the item you want to return, and the reason. We’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after we receive and inspect the returned item.
👶 Products & Safety
Q: Are your baby products safe for sensitive skin?
A: Yes, all our baby products are carefully selected to be gentle, non-toxic, and suitable for sensitive skin. Many are organic and free from parabens, sulfates, and synthetic fragrances.
Q: Are your maternity products safe to use during pregnancy?
A: Yes, our products are designed with pregnant and postpartum moms in mind, using safe ingredients. However, we always recommend consulting your doctor before trying new skincare or wellness products.
Q: How do I know which product is right for me?
A: Each product page includes detailed descriptions and usage information. You can also contact our support team for personalized recommendations.
📦 Other Questions
Q: Do you offer gift cards?
A: Yes! Digital gift cards are available in various amounts—perfect for baby showers or new mom gifts.
Q: How can I contact customer support?
A: Email us at support@armonybd.com or use the contact form on our website. Our team responds within 24–48 business hours.
Q: Do you offer discounts or promotions?
A: Yes, we frequently offer special deals. Subscribe to our newsletter to get exclusive offers and early access to sales.
If you have a question that’s not listed here, don’t hesitate to reach out! We’re always happy to help.